The department reports its performance against three
core performance roles: policy advisor, employer and provider. The
department does not have a role as regulator, and it is still to develop
its policies and procedures in relation to the purchaser role, so no
quantitative data is available for this reporting period.
|
Role |
Performance indicator |
Performance measure |
Current level of performance |
| Policy advisor |
New or revised
policy/programme proposals assess impact on the lives of people with
disabilities prior to decision. |
Percentage of new or revised
policy/programme proposals with documentation showing that the impact
of the proposal was considered prior to the decision-making stage. |
When developing and
reviewing policy and programme proposals within the department, an
assessment generally is made of the impact on people with
disabilities. The Australian Government’s response to the Senate
Employment, Workplace Relations and Education References Committee’s
report, Education of students with disabilities, was tabled in
July 2003. Eleven of the recommendations in the report were referred
to other bodies for further consideration. The government’s response
is available at
<http://www.dest.gov.au/edu/gen_ed_pubs.htm>.
The department works in partnership with each of the education
sectors: school education, vocational education and training, and the
higher education sector. It is involved with the development and
review of national policy and programmes in relation to each of the
education sectors and provides funding for many national programmes to
support students with disabilities. A particular example is the
development, with the states and territories through MCEETYA, of the
Disability Standards for Education under the Disability
Discrimination Act 1992.
The Jobs Pathway Programme is aimed at 14–19 year olds and
has eight target groups, one of which is young people who have a
disability. The programme providers must ensure that 60 per cent of
participants are from targeted groups. |
| Policy advisor |
People with disabilities are
included in consultation about new or revised policy/programme
proposals. |
Percentage of consultations
about new or revised policy/programme proposals that are developed in
consultation with people with disabilities. |
Where appropriate,
new/revised policy and programme proposals are developed in
consultation with people with disabilities and/or peak disability
groups. Consultation includes:
Relevant groups include the National Industry Association for
Disability Services; representatives from a range of organisations in
the disability sector in relation to the Disability Discrimination
Act 1992 Standards Project standards development; education
authority staff with expertise in educating students with
disabilities; and university staff who provide support to students
with disabilities.
During 2003–04, a mid-term review of Bridging Pathways: a
national blueprint to improve opportunities for people with a
disability in VET involved consultations with disability groups.
The document is currently being revised to ensure the needs of people
with a disability continue to be included in planning and reporting
processes in the VET system.
In the review of higher education equity programmes, arising from
the Our Universities: Backing Australia’s Future package of
reforms, the focus of disability support funding was subject to
consultation with the higher education sector, with input from student
equity and disability support staff in universities.
During 2003–04, consultations on arrangements for the 2005–2008
quadrennium funding for schools were held with government and
non-government stakeholders in every state and territory. Discussion
included introduction of the overarching Literacy, Numeracy and
Special Learning Needs Programme which is aimed at those students
who are most in need of additional assistance, including students with
disabilities; and additional funding over 2005–2008 to improve the
basis of distribution of funds to education authorities under two
elements of this programme. |
| Policy advisor |
Public announcements of new,
revised or proposed policy/programme initiatives are available in
accessible formats for people with disabilities in a timely manner. |
Percentage of new, revised
or proposed policy/programme announcements available in a range of
accessible formats.
Time taken in providing announcements in accessible formats. |
The department’s web sites
comply with the guidelines for accessibility in accordance with the
Government Online Strategy. Some sites contain a text alternative site
that provides greater accessibility for visually impaired clients.
The new Regional Disability Liaison Officer Disability Coordination
Officer web site is publicly available at <http://www.adcet.edu.au/rdco>
and is compliant to the highest level with W3C Worldwide Web Content
Accessibility Guidelines for people with a disability.
Closed captioning was available on television commercials such as
those for New Apprenticeships. |
| Provider |
Providers have established
mechanisms for quality improvement and assurance. |
Evidence of quality
improvement and assurance systems in operation. |
Mechanisms for quality
improvement and assurance for providers occur through the department’s
service charter. |
| Provider |
Providers have an
established service charter that specifies the roles of the provider
and consumer and service standards which address accessibility for
people with disabilities. |
Established service charter
that adequately reflects the needs of people with disabilities in
operation. |
The department’s Service
Charter Bureau handles the full range of enquiries relating to its
education, science and training programmes. Details of the service
charter are provided in Chapter 7. Service
providers, including Centrelink, deliver most of the department’s
programmes and services. Centrelink provides a range of services to
people with disabilities, including a dedicated phone service and
specially trained Disability Officers. |
| Provider |
Complaints and grievance
mechanisms, including access to external mechanisms, in place to
address concerns raised about performance. |
Established complaints and
grievance mechanisms, including access to external mechanisms, in
operation. |
The department’s Service
Charter Call Centre clients are given the option of using phone, fax
or email. The email system accepts documents in a number of accessible
electronic formats and some hotlines include an interpreter service
for the hearing impaired. |
| Employer |
Employment policies,
procedures and practices comply with the requirements of the
Disability Discrimination Act 1992. |
Number of employment
policies, procedures and practices that meet the requirements of the
Disability Discrimination Act 1992. |
The department’s employment
policies, procedures and guidelines meet the requirements of the
Public Service Act 1999 and its associated legislation,
departmental workplace agreements and the Disability Discrimination
Act 1992. These policies, procedures and guidelines are located on
the departmental intranet:
-
engagement of ongoing and
non-ongoing employees;
-
procedures for
determining breaches of the Australian Public Service Code of
Conduct (Handbook for Dealing with Misconduct);
-
whistleblowing;
-
review of actions;
-
non-performance of
duties;
-
working from home;
-
harassment-free
workplace;
-
leave;
-
working hours;
-
nursing mothers;
-
engaging in employment
outside DEST;
-
mobility and
reintegration policy; and
-
termination of
employment.
The department’s Workplace Diversity Plan (currently being
reviewed) identifies a commitment to the promotion of equitable and
flexible working arrangements to encourage people with disabilities to
apply for employment opportunities in the department.
In 2003–04 the department continued a formal induction process,
requiring all employees (ongoing and non-ongoing) to attend. Sessions
address the Australian Public Service Values and Code of Conduct,
ethics and fraud awareness, occupational health and safety, diversity
and the need for all staff to ensure the department maintains a
harassment-free workplace. |
| Employer |
Recruitment information for
potential job applicants is available in accessible formats on
request. |
Percentage of recruitment
information requested and provided in accessible electronic formats
and accessible formats other than electronic. Average time taken to
provide accessible information in electronic formats and formats other
than electronic. |
All current and prospective
departmental employees have access to online and hard copy formats for
selection documents. Intranet design takes into account access issues
for people with visual impairment. Formatting of all information on
the intranet takes into account ‘best practice’ approaches, in
consultation with experts in this area.
Average time taken to provide information in any requested format
is within 48 hours. |
| Employer |
Agency recruiters and
managers apply the principle of reasonable adjustment. |
Percentage of recruiters and
managers provided with information on reasonable adjustment. |
All case managers ensure
staff and supervisors/managers apply the principle of reasonable
adjustment where appropriate. All departmental employees and
contractors have access to information on reasonable adjustment. The
department’s standard services contract includes the requirement for
due regard to Australian Government policies on employment and
requirements under occupational health and safety laws. |
| Employer |
Training and development
programmes consider the needs of staff with disabilities. |
Percentage of training and
development programmes that consider the needs of staff with
disabilities. |
All training and development
programmes in the department take into account the needs of people
with a disability. People are not prevented from attending learning
and development programmes owing to disability—where a person
identifies a disability, appropriate arrangements are made so they can
participate so learning is not prevented or inhibited. Interpreters
are offered and engaged when requested by hearing impaired staff or
their managers. Auslan interpreters are engaged for corporate events
where the Ministers or the Secretary address all staff. |
| Employer |
Training and development
programmes include information on disability issues as they relate to
the content of the programme. |
Percentage of training and
development programmes that include information on disability issues
as they relate to the programme. |
Where it is appropriate to
the content of a corporate learning programme, the department takes
into account disability issues. |
|
Employer |
Complaint/grievance mechanism, including access to external
mechanisms, in place to address issues and concerns by staff. |
Established complaints/grievance mechanisms, including access to
external mechanisms, in operation. |
The department has well-established processes for handling complaints.
They include internal processes and access to external processes such
as the Merit Protection Commission. The DEST Handbook for Dealing
with Misconduct was written as a user-friendly handbook with the
aim of simplifying procedures for determining breaches of the
Australian Public Service Code of Conduct.
An analysis of complaints received during 2003–04 indicates that
there were no disability issues involved. |