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Appendix 7 - Commonwealth Disability Strategy

The department reports its performance against three core performance roles: policy advisor, employer and provider. The department does not have a role as regulator, and it is still to develop its policies and procedures in relation to the purchaser role, so no quantitative data is available for this reporting period.

Role Performance indicator Performance measure Current level of performance
Policy advisor New or revised policy/programme proposals assess impact on the lives of people with disabilities prior to decision. Percentage of new or revised policy/programme proposals with documentation showing that the impact of the proposal was considered prior to the decision-making stage. When developing and reviewing policy and programme proposals within the department, an assessment generally is made of the impact on people with disabilities.

The Australian Government’s response to the Senate Employment, Workplace Relations and Education References Committee’s report, Education of students with disabilities, was tabled in July 2003. Eleven of the recommendations in the report were referred to other bodies for further consideration. The government’s response is available at
<http://www.dest.gov.au/edu/gen_ed_pubs.htm>.

The department works in partnership with each of the education sectors: school education, vocational education and training, and the higher education sector. It is involved with the development and review of national policy and programmes in relation to each of the education sectors and provides funding for many national programmes to support students with disabilities. A particular example is the development, with the states and territories through MCEETYA, of the Disability Standards for Education under the Disability Discrimination Act 1992.

The Jobs Pathway Programme is aimed at 14–19 year olds and has eight target groups, one of which is young people who have a disability. The programme providers must ensure that 60 per cent of participants are from targeted groups.

Policy advisor People with disabilities are included in consultation about new or revised policy/programme proposals. Percentage of consultations about new or revised policy/programme proposals that are developed in consultation with people with disabilities. Where appropriate, new/revised policy and programme proposals are developed in consultation with people with disabilities and/or peak disability groups. Consultation includes:
  • distribution of consultation papers to peak disability groups for input; and

  • face-to-face meetings with relevant groups.

Relevant groups include the National Industry Association for Disability Services; representatives from a range of organisations in the disability sector in relation to the Disability Discrimination Act 1992 Standards Project standards development; education authority staff with expertise in educating students with disabilities; and university staff who provide support to students with disabilities.

During 2003–04, a mid-term review of Bridging Pathways: a national blueprint to improve opportunities for people with a disability in VET involved consultations with disability groups. The document is currently being revised to ensure the needs of people with a disability continue to be included in planning and reporting processes in the VET system.

In the review of higher education equity programmes, arising from the Our Universities: Backing Australia’s Future package of reforms, the focus of disability support funding was subject to consultation with the higher education sector, with input from student equity and disability support staff in universities.

During 2003–04, consultations on arrangements for the 2005–2008 quadrennium funding for schools were held with government and non-government stakeholders in every state and territory. Discussion included introduction of the overarching Literacy, Numeracy and Special Learning Needs Programme which is aimed at those students who are most in need of additional assistance, including students with disabilities; and additional funding over 2005–2008 to improve the basis of distribution of funds to education authorities under two elements of this programme.

Policy advisor Public announcements of new, revised or proposed policy/programme initiatives are available in accessible formats for people with disabilities in a timely manner. Percentage of new, revised or proposed policy/programme announcements available in a range of accessible formats.

Time taken in providing announcements in accessible formats.

The department’s web sites comply with the guidelines for accessibility in accordance with the Government Online Strategy. Some sites contain a text alternative site that provides greater accessibility for visually impaired clients.

The new Regional Disability Liaison Officer Disability Coordination Officer web site is publicly available at <http://www.adcet.edu.au/rdco> and is compliant to the highest level with W3C Worldwide Web Content Accessibility Guidelines for people with a disability.

Closed captioning was available on television commercials such as those for New Apprenticeships.

Provider Providers have established mechanisms for quality improvement and assurance. Evidence of quality improvement and assurance systems in operation. Mechanisms for quality improvement and assurance for providers occur through the department’s service charter.
Provider Providers have an established service charter that specifies the roles of the provider and consumer and service standards which address accessibility for people with disabilities. Established service charter that adequately reflects the needs of people with disabilities in operation. The department’s Service Charter Bureau handles the full range of enquiries relating to its education, science and training programmes. Details of the service charter are provided in Chapter 7.

Service providers, including Centrelink, deliver most of the department’s programmes and services. Centrelink provides a range of services to people with disabilities, including a dedicated phone service and specially trained Disability Officers.

Provider Complaints and grievance mechanisms, including access to external mechanisms, in place to address concerns raised about performance. Established complaints and grievance mechanisms, including access to external mechanisms, in operation. The department’s Service Charter Call Centre clients are given the option of using phone, fax or email. The email system accepts documents in a number of accessible electronic formats and some hotlines include an interpreter service for the hearing impaired.
Employer Employment policies, procedures and practices comply with the requirements of the Disability Discrimination Act 1992. Number of employment policies, procedures and practices that meet the requirements of the Disability Discrimination Act 1992. The department’s employment policies, procedures and guidelines meet the requirements of the Public Service Act 1999 and its associated legislation, departmental workplace agreements and the Disability Discrimination Act 1992. These policies, procedures and guidelines are located on the departmental intranet:
  • engagement of ongoing and non-ongoing employees;

  • procedures for determining breaches of the Australian Public Service Code of Conduct (Handbook for Dealing with Misconduct);

  • whistleblowing;

  • review of actions;

  • non-performance of duties;

  • working from home;

  • harassment-free workplace;

  • leave;

  • working hours;

  • nursing mothers;

  • engaging in employment outside DEST;

  • mobility and reintegration policy; and

  • termination of employment.

The department’s Workplace Diversity Plan (currently being reviewed) identifies a commitment to the promotion of equitable and flexible working arrangements to encourage people with disabilities to apply for employment opportunities in the department.

In 2003–04 the department continued a formal induction process, requiring all employees (ongoing and non-ongoing) to attend. Sessions address the Australian Public Service Values and Code of Conduct, ethics and fraud awareness, occupational health and safety, diversity and the need for all staff to ensure the department maintains a harassment-free workplace.

Employer Recruitment information for potential job applicants is available in accessible formats on request. Percentage of recruitment information requested and provided in accessible electronic formats and accessible formats other than electronic.

Average time taken to provide accessible information in electronic formats and formats other than electronic.

All current and prospective departmental employees have access to online and hard copy formats for selection documents. Intranet design takes into account access issues for people with visual impairment.

Formatting of all information on the intranet takes into account ‘best practice’ approaches, in consultation with experts in this area.

Average time taken to provide information in any requested format is within 48 hours.

Employer Agency recruiters and managers apply the principle of reasonable adjustment. Percentage of recruiters and managers provided with information on reasonable adjustment. All case managers ensure staff and supervisors/managers apply the principle of reasonable adjustment where appropriate.

All departmental employees and contractors have access to information on reasonable adjustment. The department’s standard services contract includes the requirement for due regard to Australian Government policies on employment and requirements under occupational health and safety laws.

Employer Training and development programmes consider the needs of staff with disabilities. Percentage of training and development programmes that consider the needs of staff with disabilities. All training and development programmes in the department take into account the needs of people with a disability. People are not prevented from attending learning and development programmes owing to disability—where a person identifies a disability, appropriate arrangements are made so they can participate so learning is not prevented or inhibited.

Interpreters are offered and engaged when requested by hearing impaired staff or their managers. Auslan interpreters are engaged for corporate events where the Ministers or the Secretary address all staff.

Employer Training and development programmes include information on disability issues as they relate to the content of the programme. Percentage of training and development programmes that include information on disability issues as they relate to the programme. Where it is appropriate to the content of a corporate learning programme, the department takes into account disability issues.
Employer Complaint/grievance mechanism, including access to external mechanisms, in place to address issues and concerns by staff. Established complaints/grievance mechanisms, including access to external mechanisms, in operation. The department has well-established processes for handling complaints. They include internal processes and access to external processes such as the Merit Protection Commission.

The DEST Handbook for Dealing with Misconduct was written as a user-friendly handbook with the aim of simplifying procedures for determining breaches of the Australian Public Service Code of Conduct.

An analysis of complaints received during 2003–04 indicates that there were no disability issues involved.

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