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Identifying the Changing Needs of Australian Coursework Postgraduate Students

Darryl Coulthard
School of Management Information Systems
Deakin University

99/9

September 2000

Evaluations and Investigations Programme
Higher Education Division

©Commonwealth of Australia 2000

ISBN 0 642 44479 X (Electronic) 
DETYA No. 6492.HERC00A

This report is funded under the Evaluations and Investigations Programme of the Department of Education, Training and Youth Affairs.

The views expressed in this report do not necessarily reflect the views of the Department of Education, Training and Youth Affairs.

Contents    

Preface

Acknowledgements

Executive summary

 

1.              Introduction

          The CAPA project

          Method

                 Survey instrument

                 Response rate

          Approach of the report

 

2.              A demographic summary of the respondents

 

3.              Levels of satisfaction:  all students

          Overall levels of satisfaction of selected groups

          Summary

 

4.             Levels of satisfaction: on-campus students

          Satisfaction with course: on-campus students

                 Type of course

                 Field of study

                 Enrolment status

                 Payment type

                 Age

                 Work status

                 Two way analysis of variance of selected
                 groups

          Resources and services: on-campus students

                 Library services

                 Academic support

                 Computer services

                 Student services

 

5.                  Levels of satisfaction: external students

6.       Reasons for undertaking postgraduate study

 

7.       Discussion

                Satisfaction and quality

                The relationship between age, reason for
                undertaking the course and satisfaction

Conclusion

References

 

Appendices

Attachment 1

Attachment 2

Figures and Tables

Tables

Table 1 A comparison of survey respondents by field of study with 1998 DETYA enrolment statistics
Table 2 A comparison of type of course of the survey respondents with 1998 DETYA enrolment statistics
Table 3 Campus status of survey respondents by gender
Table 4 Age breakdown of survey respondents
Table 5 Overall level of satisfaction with course and with resources and services: all students(%)
Table 6 Percentage of students not satisfied with course by survey item: all students
Table 7 Percentage of postgraduate students rating resources or services as "poor" by survey item: all students
Table 8 The overall level of satisfaction for course and resources and services: on-campus students(%)
Table 9 Percentage of students not satisfied with their course by survey item: on-campus students
Table 10 Mean level of satisfaction by type of course: on-campus students
Table 11 Mean satisfaction by field of study: on-campus students
Table 12 Mean satisfaction by enrolment status: on-campus students
Table 13 Mean satisfaction by payment type: on-campus students
Table 14 Mean satisfaction by age: full-time students
Table 15 Mean satisfaction by work status
Table 16 Percentage rating the quality of resources and services as poor: on-campus students
Table 17 Satisfaction with course and level of resources and services: external students (%)
Table 18 Satisfaction with their course: external students
Table 19 Satisfaction with the level of resources and services: external students
Table 20 Summary of results of three-way frequency analysis

Figures

Figure 1 Overall satisfaction with course and resources: all students
Figure 2 Students not satisfied with course or resources by campus status: all students
Figure 3 Students not satisfied with course or resources by field of study: all students
Figure 4 Students not satisfied with course or resources by payment type: all students
Figure 5 Students not satisfied with course or resources by campus status: all students
Figure 6 Students not satisfied with course and services by age: all students
Figure 7 Satisfaction with course and services by gender
Figure 8 Library services: percentage of on-campus students who rated services as poor or very poor
Figure 9 Academic support: percentage of on-campus students who rated services as poor or very poor
Figure 10 Academic support: percentage of on-campus students who rated services as poor or very poor
Figure 11 Student and other services: percentage of on-campus students who rated services as poor or very poor
Figure 12 Per cent not satisfied by type of course: external students
Figure 13 Per cent not satisfied by field of study: external students
Figure 14 Per cent not satisfied by payment type: external students
Figure 15 Per cent not satisfied by age: external students
Figure 16 Per cent not satisfied by gender: external students
Figure 17 Reasons for undertaking course: all students

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