Charles Sturt University

Mission statement

The mission of Charles Sturt University is to prepare graduates with a professional edge who are competitive in meeting the present and changing needs of society, commerce and industry. It seeks to achieve this mission by:

  • balancing professional and vocational course needs with the development of skills for, and positive attitudes towards, life-long learning;
  • attracting students nationally and internationally through the excellence of its courses, teaching, scholarship and support to students;
  • being committed to open learning through access, articulation and student support programs;
  • providing a variety of learning environments to meet the different needs of students drawn from diverse educational, social, ethnic and economic backgrounds;
  • conducting high quality research of regional significance and international distinction;
  • combining a dynamic regional commitment with a growing international reputation; and
  • providing a flexible, innovative and challenging environment in which to teach, learn, research and work.

Graduate attributes

Graduates of Charles Sturt University are expected to be ethical members of society with an interest in life-long learning and valuable employees. They should be able to apply relevant skills and knowledge in the modern workplace, use appropriate technologies, exercise critical and reflective judgement, work and learn independently or in collaboration with others and communicate effectively. These attributes should be complemented with an appreciation of academic honesty, reflective judgement, responsibility for professional decisions, tolerance and integrity.

Planning, quality assurance and performance management

The University is committed to achieving excellence in teaching, high quality research and scholarship and community service for the public good and supports this commitment with integrated planning that provides a framework for the application of the quality assurance and performance management processes.

Institutional planning reflects the University’s priorities, these being supported by goals, strategies and targets within the triennial plan. Faculties, divisions, sections and key individuals develop their operational plans to be consistent with the University’s overriding plan, Towards 2000. Targets are wherever possible quantitative, incorporating external evaluation and benchmarking against industry standards. Faculties, divisions, sections and key individuals take responsibility for their own quality assurance processes, subject to a set of minimum requirements. Periodic audit of groups determines the appropriateness and effectiveness of their quality processes, while performance management monitors individual accountability.

The hierarchical structure of plans ensures consistency of purpose throughout the University, while devolving responsibility for planning encourages ownership of the plans and acceptance of the targets. The result is a planning process with in-built quality assurance that impacts upon the day-to-day activities within the University.

Administration of quality assurance and improvement

The quality process is administered by three key University bodies, the University Planning Committee, the Academic Senate and the Administrative Systems Steering Committee (ASSC). The University Planning Committee has broad tenet to set the priorities and directions of the University and the allocation of resources and monitors the effectiveness of how these resources are applied. The Academic Senate has responsibility for learning, teaching, research and professionally related community service, while ASSC oversees the administrative and support areas.

The following quality assurance summary focuses on those goals and key strategies relating to student outcomes only. Considering the stage of development of quantitative performance indicators in the higher education sector and in the spirit of continuous improvement, the internal quality process itself is expected to evolve, particularly in the definition and use of outcome measures.

Quality assurance and improvement plan

Strategies

Outcomes

Student outcomes  
Teaching and learning  
Goal: To be recognised for excellence in teaching  
  • Continue to recognise and reward best teaching practice
  • Require new academic staff to participate in programs that facilitate quality teaching
  • Support research into best teaching practice and academic staff development in student learning
  • Continue to conduct Teaching Colloquiums to encourage staff development
Course Experience Questionnaire- Good Teaching Scale: Broad Agreement (%)

1996: 77% 1997: 77%

Source: DETYA: CEQ-good teaching (crude)

Goal: To maintain a leading role in off-campus learning
  • Explore and evaluate new on-line systems and pedagogies to deliver off-campus
  • Improve structures and processes that facilitate flexible learning
  • Provide online support to all distance education subjects by 1999
  • Support academics in the development and implementation of learning and teaching strategies involving the use of technology
  • Develop consistently high quality learning resources
  • Implement Academic Senate policy to ensure effectiveness of administrative arrangements for residential schools – production o an annual report

Provide students with on-line access to university administrative and support services

Proportion of Australian distance education enrolments at Charles Sturt University

1995: 15.8% 1996: 15.9% 1997: 16.8%

Source: DETYA national data

Proportion of distance education subjects supported on-line

1996: 2% 1997: 7% 1998: 50%

Source: Charles Sturt University: internal data

Goal: To ensure relevance of learning opportunities
  • Maintain and extend student opportunities for practical and industrial experience
  • Implement Academic Senate policy on generic skills, attributes and values to be fostered in undergraduate courses
Course Experience Questionnaire - Generic Skills Scale: Broad Agreement (%)

1996: 86% 1997: 86%

Source: DETYA: CEQ-generic skills (crude)

 

Strategies

Outcomes

Goal: To be recognised for course relevance and currency
  • Extend strategic alliances with employers and professional bodies
  • Develop and offer collaborative educational programs with industry groups
  • Encourage study abroad by Australian students
  • Establish a learning environment emphasising cultural diversity and an international perspective
  • Encourage further external accreditation of courses
Graduate Full Time Employment*

1996: 73% 1997: 77%

Source: DETYA: graduate full-time-employment (crude)

*Interpretation of this outcome should give consideration to the relatively high unemployment levels in regional areas served by the University

Graduate Full Time Study

1996: 8% 1997: 8%

Source: DETYA: graduate full time study (crude)

Goal: To ensure quality of learning opportunities
  • Academic Senate to conduct quality audits of faculties and implement a schedule of periodic faculty reviews.
  • Implement Academic Senate policy in relation to:
  • compulsory student evaluation of subjects and procedures for responding to results
  • academic feedback to students, including guidelines on marking and return of assignments
  • content of Subject Outlines – the "contract" detailing teaching and assessment in each subject
  • the production and timely dispatch of distance learning materials – annual report
Student Progression Rate:

1995: 83% 1996: 83%

Source: DETYA: student progress rate (crude)

 

 

  • grade distributions and grade distribution reports for undergraduate subjects
  • review of assignment grades and final grades
  • student rate of progress
  • Establish independent mechanisms to deal with student concerns
  • Develop The University and Student Charter, detailing the expectations and responsibilities of students and the University
Course Experience Questionnaire- Overall Satisfaction: Broad Agreement (%)

1996: 91% 1997: 90%

Source: DETYA: CEQ – overall satisfaction (crude)

 

Strategies

Outcomes

Research  
Goal: Increase relevant research amongst academic staff
  • Continue to recognise and reward achievement in research
  • Examine options for differential workloads for academic staff
  • Review the Research Management Plan
  • Regularly review the recognised fields of research for the University
  • Implement a Code of Conduct for research
  • Modify rewards to staff to improve research outcomes
Number of Competitive Grants

1995: 35 1996: 30 1997: 54

Value of Competitive Grants

1995: $958 275 1996: $981 903 1997: $1 458 136

Research Quantum as a proportion of Operating Grant

1995: 2.44% 1996: 2.94% 1997: 3.06%

Source: DETYA

Goal: To increase the number and support to research students
  • Continue the registration process for supervisors of higher degree students to ensure quality of supervision
  • Review of research students’ progress annually by the Board of Graduate Studies
Research Student enrolments:

1996: 208 1997: 224 1998: 243

Source: DETYA Enrolment File

  • Monitor Academic Senate policy to audit the enrolment, support and examination of research students
  • Implement the minimum resources policy for research students
  • Implement a code of practice for supervision
  • Introduce new professional doctorates
  • Review admissions procedures for research students
Number of research student graduations

1995: 12 1996: 6 1997: 11

Source: DETYA Past Course Completions File

Retention rate of research students

1995/96: 84% 1996/97: 89% 1997/98: 92%

Source: Office of Research and Graduate Studies

 

Strategies

Outcomes

Student services and support  
Goal: To meet the different needs of students drawn from diverse educational, social, ethnic and economic backgrounds
  • Establish a range of grant-funded bridging and supplementary courses for disadvantaged students
  • Provide an improved range of services, support and development services in particular to distance education students in career planning, chaplaincy, counselling, disabilities, health and financial assistance
  • Improve the number of intakes and the retention and graduation rates of Indigenous students
  • Review processes for the recruitment and admission of international students through the International Office
Student Retention Rate:

1995/96: 76% 1996/97: 77%

Source: DETYA: retention rate (crude)

Goal: To streamline administrative and management procedures from the perspective of students and staff
  • Integrate performance measures into the planning process of the University, monitor performance and provide feedback to managers and staff
  • Implement the schedule of divisional audits by the Administrative Systems Steering Committee (ASSC)
 
Goal: Ensure that the physical resources enhance the University’s ability to attract students and support new programs
  • Regularly review the Capital Management Plan to ensure that the priorities remain current
  • Increase the level of self-catering accommodation
  • Install modern communication facilities in student accommodation
  • Develop information technology infrastructure to enable students to access the CSU network using portable computers
 

 

Strategies

Outcomes

Community service  
Goal: To strengthen the regional profile
  • Continue to contribute to NSW HSC On-line
  • Develop regional enhancements to NSW HSC On-line
  • Seek further alliances with local industry and commerce
  • Identify opportunities for new courses
  • Continue to inform local communities about the University’s services, including consultancy work
  • Increase contacts with local high schools
Proportion of final University Admissions Centre first preferences:

1996: 3.31% 1997: 3.48% 1998: 3.99%

Source: University Admissions Centre (NSW)

Proportion of NSW non-metropolitan higher education award course enrolments at Charles Sturt

1995: 29% 1996: 30% 1997: 31%

  • Conduct the Principal’s Report Entry Program (PREP) for regional students
  • Administration of the Koori Admissions Program (KAP)
  • Provide grant-funded bridging programs for disadvantaged students
 
Goal: To strengthen the national profile
  • Enhance the marketing of CSU
  • Maintain the position of CSU as Australia’s largest distance education provider
Percentage of national enrolments in award courses:

1995: 3.0% 1996: 3.1% 1997: 3.2%

Source: DETYA national data

Goal: To strengthen the international profile
  • Compete aggressively in the international distance education market
  • Improve recognition of the University name, courses and research strengths throughout the Asian region
  • Increase the number of CSU staff and students undertaking study and research exchange programs
  • Establish specialist schools to service offshore operations
Fee-paying overseas student load:

1997: 901 EFTSU 1998: 1154 EFTSU

Source: DETYA second submission load file

Contacts

Professor Kathleen Bowmer, Deputy Vice-Chancellor (Academic) and Principal
Tel: (02) 6933 2221
Fax: (02) 6933 2060
Email: kbowmer@csu.edu.au

Dr Peter Hodgson, Pro-Vice-Chancellor (Public Affairs)
Tel: (02) 6338 4202
Fax: (02) 6338 4833
Email: phodgson@csu.edu.au

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