The Quality of Australian Higher Education: An Overview

Introduction

The Australian higher education sector comprises, for the most part, autonomous, self-accrediting universities established under State, Territory (see Endnote 1) or (in the case of the Australian National University) Commonwealth Government legislation. With the exception of Bond University, these universities are publicly-funded, that is, they receive operating grant funding from the Commonwealth Government.

This report is the first in an annual series which will look at quality across Australian universities. The quality assurance framework is outlined and information provided on the performance of the sector. Areas which receive particular attention include university teaching and graduate outcomes.

The report publishes the 1999-2001 quality assurance and improvement plans of 36 (see Endnote 2) of Australia’s 38 publicly-funded universities. Also included are the plans of two institutions which, like the publicly-funded universities, receive triennium operating grant funding through the education, training and youth affairs portfolio – the Australian Maritime College and Batchelor College.

The changing environment

Globalisation, the mass expansion of educational opportunity and technological developments are creating a changing environment for higher education systems across the world. This environment is, in its turn, creating pressure for concerted action by institutions and government agencies within and across countries to improve the way they approach quality assurance.

International organisations such as the OECD have called for new structures and new approaches to quality assurance and accreditation, with the USA, the United Kingdom and New Zealand being examples of countries where quality assurance and enhancement have become a major focus. A number of multilateral bodies and agreements (ASEAN, APEC, NAFTA, GATS) are actively dealing with the issue of inter-country recognition of each other’s qualifications, and with the student and labour market mobility issues that are linked to educational quality. A range of bench-marking initiatives are being implemented with the goal of enabling universities to be assessed against various quality indicators by country, by region, and even globally.

Australia is well aware that it needs to have a leading-edge approach to quality assurance for its higher education institutions to maintain and develop a major education export industry, as well as satisfy their "customers" at home. Electronic communication is enabling our competitors to provide education services in Australia and in our key markets abroad. The pressure to deliver mass higher education and life-long learning in a more deregulated framework, with a greater number of private and international players in the market, is making quality enhancement in our publicly-funded universities a more challenging endeavour than it used to be.

Australia also recognises that different countries will have different approaches to dealing with quality assurance and that there is no single prescriptive model to suit every system. The Australian approach is one that values the autonomy of our universities while insisting on accountability and "value for money". It entails the development of a national framework which safeguards the integrity of the system and allows Australia to market a quality product internationally.

The quality assurance framework

The Australian quality assurance framework for higher education is continuing to evolve in response to the challenges and pressures which have faced the system over the past decade.

In the late 1990s, the various legislative provisions which apply to the establishment and operation of universities in the States and mainland Territories and which protect the integrity of Australian higher education award nomenclature, remain at the heart of the quality assurance framework. Other elements of the framework are discussed below.

Recent developments

This section considers recent Commonwealth Government initiatives aimed at helping to consolidate one of the critical elements of the quality assurance framework, namely, the capacity of Australia’s self-governing, publicly-funded universities to focus on ways of maintaining and improving the standard of their operations and integrating quality assurance into their strategic planning processes.

1993-95: Committee for Quality Assurance in Higher Education

The Committee for Quality Assurance in Higher Education (CQAHE), which operated for the three-year period 1993 to 1995, reviewed quality assurance practices and outcomes in publicly-funded universities and recommended to the Commonwealth Government the allocation of the Quality Assurance and Enhancement element of operating grant ($76.8 million in 1994, $71.3 million in 1995 and $50 million in 1996). All publicly-funded universities chose to be involved in this process. The Committee’s terms of reference expired at the end of 1995 with the general consensus being that the quality reviews had contributed to the changing culture within the university system. The increasing recognition accorded to the importance of teaching quality, in particular, is discussed later in this report.

While the Quality Assurance and Enhancement funding programme was successful in helping both to build new processes within universities and to effect a change of culture, it carried high administrative costs and was relatively demanding for the sector. In consequence, the programme was not institutionalised as a permanent part of the funding and regulatory framework.

Post-1995 developments

With the end of the Quality and Enhancement programme, the Commonwealth Government asked the Higher Education Council (HEC) to develop a structure which included, among other things, the integration of quality improvement in the yearly negotiations between the Commonwealth and institutions (the educational profiles process), reviews on particular aspects of higher education from time to time, general guidance to universities and public reporting of progress made in quality improvement in the sector. The HEC reported to the Commonwealth Government at the beginning of 1998, concentrating on a discussion of basic principles and processes and summarising the large amount of information submitted by universities. These summaries provided a description of objectives, key indicators and outcomes under the headings of teaching and learning, research, community service, management and equity.

The quality assurance framework has been further consolidated with the Government’s requirement that, from 1998 onwards, triennially-funded institutions include quality assurance and improvement plans in the documentation required as part of the educational profiles process. Universities, along with the Australian Maritime College and Batchelor College, are asked to submit a plan which outlines goals and aims, the strategies adopted to achieve them and the indicators (and outcomes) that are used to assess the success and quality of what is being achieved in the areas of teaching and learning, research, community service and management.

The structure and content of the plan are left to institutions, in line with the Government's view that responsibility for quality lies with individual universities. As a minimum requirement, however, the plans are expected to include a description of graduate attributes, feedback from employers on the quality of graduates and outcomes data on the employment of recent graduates, as well as on graduate perceptions of teaching. The last two indicators are derived from the Graduate Careers Council of Australia’s Graduate Destination Survey (and the associated Course Experience Questionnaire) which is sent to all graduates of participating Australian higher education institutions.

The current approach taken by the Commonwealth in respect of the quality assurance and improvement plans balances the need for public reporting with institutional autonomy. It adds another dimension to the rigorous accountability processes embedded in universities’ legislation and the provision of information to the Commonwealth via the educational profiles process. It enables the Commonwealth to report to the wider community on quality and quality assurance processes while recognising that universities themselves have ultimate responsibility for the quality of what they do and that individual students are responsible for carefully selecting the institution and course which suit their particular needs.

Quality assurance management in higher education institutions

The quality assurance and improvement plans published in this report indicate that universities have a variety of approaches to implementing quality assurance, with a number of the plans articulating highly structured and comprehensive approaches to quality management. While these approaches vary among institutions to suit particular circumstances, shared features include the development of institutional and faculty/department/unit-based quality assurance and improvement guidelines; systematic reporting requirements and reporting lines; the adoption of institutional performance indicators and institution-wide performance analysis; and the involvement of senior institutional managers in the development, implementation and review of quality assurance and improvement policies. Some institutions have established quality committees or units and it is not unusual for quality assurance across the institution to be coordinated at the Pro-Vice Chancellor or Deputy Vice-Chancellor level. A number of the 1999-2001 plans highlight the role of University Council and Academic Board in the quality management process.

There is much common ground in institutional processes for the monitoring and review of performance. The 1999-2001 plans indicate, for example, that nearly all institutions have in place a system of formal, cyclical reviews with the participation of external assessors, such as academic peers and industry representatives, playing a prominent role in the development/evaluation of programmes and organisational units. Other monitoring processes involving external feedback include periodic surveys. Every university, (see Endnote 3) for instance, now participates in the annual Course Experience Questionnaire (CEQ) and Graduate Destinations Survey (GDS) of the Graduate Careers Council of Australia and a number conduct their own student and employer surveys as adjuncts to the GCCA’s.

For some institutions, participation in Australian and/or international higher education networks and the benchmarking projects undertaken by these networks are a significant part of the quality management process. Examples of higher education networks mentioned in the 1999-2001 plans include two international networks—Commonwealth Higher Education Management Services (CHEMS) and Universitas 21. Other examples are the National Association of College and University Business Officers (NACUBO) and the Australian Technology Network (ATN). Some of the plans refer to the certification of institutional management processes against the ISO9000 standards of the International Organisation for Standardization (ISO).

Other aspects of quality assurance

The quality improvement plans are the public face of quality assurance in Australia’s higher education system, providing one indication to the wider community of how effectively institutions are managing the process of maintaining and improving the quality of their operations. Institutions do not operate, however, in a vacuum and there are a number of other branches to the quality assurance framework.

Government has a key role in assuring the quality of the higher education system, with the Acts of Parliament which establish universities and determine their public reporting responsibilities being central to the quality assurance framework, along with the various legislative provisions governing the use of higher award education nomenclature.

More broadly, the Commonwealth Government, as the provider of most of the public funding directed to Australian universities, is continuing its longstanding role of monitoring the health of the sector and taking action to help universities operate to maximum effectiveness. The 1988 White Paper (see Endnote 4) and the 1997 West Review (see Endnote 5) are recent examples of large-scale investigations, while at the ongoing operational level, the annually conducted educational profiles negotiations enable the Commonwealth to keep its finger on the pulse of institutional activity, and to provide support and advice to individual universities without unnecessary intervention in their affairs.

Other significant elements of the quality assurance framework include the following:

  • acceptance of institutions for inclusion in the registers of the Australian Qualifications Framework;

  • in the case of universities, acceptance for membership of the Australian Vice-Chancellors’ Committee (AVCC) and the adherence of members to the AVCC’s various Guidelines and Codes of Practice;

  • external validation, including participation in benchmarking and the external accreditation of some courses;

  • the sector-wide efficiency and effectiveness indicators published annually by the Commonwealth in The Characteristics and Performance of Higher Education Institutions;

Commonwealth Government funding initiatives aimed at encouraging innovation and good practice.

Australian Qualifications Framework (AQF)

The AQF is a comprehensive, nationally consistent but flexible framework for all qualifications in post-compulsory education and training and a key policy instrument for protecting the credibility of the Australian education and training system. The Framework, which has been developed under instruction from Australia’s Ministerial Council on Education, Employment, Training and Youth Affairs (MCEETYA), was introduced Australia-wide in 1995 and is being phased in over five years with full implementation scheduled to occur by the year 2000. The higher education institutions listed on the AQF as being empowered by government to issue their own qualifications are at Table 1.

Table 1: Higher education institutions listed in the Australian Qualifications Framework

Australian Catholic University Southern Cross University
Australian Maritime College Swinburne University of Technology
The Australian National University The University of Adelaide
Batchelor College University of Ballarat
Bond University University of Canberra
Central Queensland University The University of Melbourne
Charles Sturt University The University of New England
Curtin University of Technology The University of New South Wales
Deakin University The University of Newcastle
Edith Cowan University University of Notre Dame, Australia
The Flinders University of South Australia The University of Queensland
Griffith University University of South Australia
James Cook University University of Southern Queensland
La Trobe University University of the Sunshine Coast
Macquarie University The University of Sydney
Melbourne College of Divinity The University of Tasmania
Monash University University of Technology, Sydney
Murdoch University The University of Western Australia
Northern Territory University University of Western Sydney
Queensland University of Technology University of Wollongong
RMIT University Victoria University of Technology

Australian Vice-Chancellors’ Committee

To achieve the status of a university recognised by the Australian Vice-Chancellors’ Committee, institutions must be able to demonstrate their capacity to meet the various criteria set out in the Guidelines on the Criteria for a University Recognised by the AVCC. As listed below, the AVCC has developed Guidelines and Codes of Practice for member universities on a range of matters relevant to quality and standards:

Code of Ethical Practice in Offshore Provision of Education and Educational Services by Australian Higher Education Institutions

Code of Ethical Practice in the Provision of Education to International Students by Australian Universities

Code of Practice for the Public Disclosure of Data from the Graduate Careers Council of Australia’s Graduate Destinations Survey and Course Experience Questionnaire

Guidelines for Quality Assurance in University Course Development and Review

Guidelines on Postgraduate Fee Courses for Australian Students

Guidelines Relating to Students with Disabilities

Statement and Guidelines on Research Practice (jointly with the National Health and Medical Research Council)

Universities and their Students: Expectations and Responsibilities – Generic Guidelines

External validation

Although Australian universities are self-accrediting organisations (see Endnote 6) which develop their own courses and award their own qualifications, elements of external validation play an important part in the way universities assure the standard of their provision and operations. As indicated earlier, membership of national and/or international benchmarking organisations is one such element for a number of institutions. Another is the use of external examiners for most research degrees and some honours degrees. In undergraduate education, professional bodies, associations and registration boards accredit courses in areas such as health and medicine, law, accounting, engineering and architecture, as seen in Table 2.

Table 2: Professional bodies and associations which accredit university courses

Field

Recognising body

Students completing
1996

Accountancy Australian Society of Chartered Practising Accountants

5 767

Architecture Architects Accreditation Council of Australia. Representatives of State/Territory Registration Boards comprise the Council

654

Chemistry Royal Australian Chemical Institute

576

Dentist Australian Dental Council

247

Dietitian Dietitians Association of Australia

63

Engineer Institution of Engineers Australia.

5 497

Engineer—mining and minerals—metallurgist Australasian Institute of Mining and Metallurgy

274

Landscape architecture Australian Institute of Landscape Architects

103

Legal practitioner State/Territory admission boards, legal education authority or court authority

2 613

Librarian Australian Library and Information Association

260

Medical practitioner Australian Medical Council

1 477

Medical laboratory scientist Australian Institute of Medical Scientists

314

Nurse State/Territory Registration Boards

6 033

Occupational therapist Australian Association of Occupational Therapists (registration is required in Qld, SA, WA and NT)

391

Optometrist State/Territory Registration Boards

165

Pharmacist State/Territory Registration Boards

514

Physiotherapist State/Territory Registration Boards

545

Podiatrist State/Territory Registration Boards

91

Psychologist State/Territory Registration. Australian Psychological Society recognises courses for membership

1 611

Quantity surveyor Australian Institute of Quantity Surveyors accredits courses

50

Radiographer Australian Institute of Radiography accredits courses in medical radiation science—the collective term for Radiography (Medical Imaging) and Radiation Therapy. Some States/Territories have licensing requirements

524

Social worker Australian Association of Social Workers reviews courses to establish eligibility for membership

1 110

Speech pathologist Speech Pathology Australia recognises courses for membership

207

Surveyor State/Territory Registration Boards

208

Teacher State/Territory Registration Boards

6 810

Veterinary surgeon State/Territory Registration Boards

275

Total

36 379

As part of its goal of assisting the higher education sector to maintain and enhance the quality of its provision, the Commonwealth has recently commissioned, under the Evaluations and Investigations Programme (EIP), a pilot project which is examining the issue of how universities determine whether their degrees are of a good standard. The project will report on various approaches taken in some individual institutions to the development and review of courses and curricula, including the extent and effectiveness of external validation processes.

Sector-wide performance indicators

The indicators that are published in the Commonwealth’s Characteristics and Performance of Higher Education Institutions provide a measure of the common features of higher education institutions as well as their diversity. There are three major data sources for the performance indicators: the Department of Education, Training and Youth Affairs’ (DETYA) Higher Education Students, Staff and Finance Collections; the DETYA Research Data Collection; and the Graduate Careers Council of Australia’s (GCCA) annual Graduate Destination Survey (GDS) and Course Experience Questionnaire (CEQ). In addition to being published annually by the Commonwealth, the indicators are used by other publications such as the commercial booklet, The Good Universities Guide, to assist students select institutions and courses of study. Table 3 lists the published indicators.

Table 3: Indicators published in Characteristics and Performance of Higher Education Institutions

Broad context

Staff

Students Staff
Equivalent full-time student units (EFTSU) Academic and non-academic staff, full-time equivalent (FTE)
Type of enrolment Higher level non-academic staff/all staff ratio (FTE)
Postgraduate students Academic staff by current duties term (FTE)
Overseas students All staff by function (FTE)
Non-overseas HECS liable and fee-paying students Academic staff by classification

(FTE)

Basis for admission to current course Academic staff by classification and gender (FTE)
Median age Academic staff by age (FTE)
Equity groups Academic staff by qualifications
Undergraduate courses by broad field of study Student-staff ratio by academic organisational unit group
Postgraduate courses by broad field of study Remuneration per employee

Finance

Outcomes

Operating revenues Retention rate
Research income Student progress rate
Research income by field of study Graduate full-time employment
Operating expenses Graduate full-time study
Salaries and salary related costs Graduate starting salaries
Expenses per EFTSU Course Experience Questionnaire (CEQ) - overall satisfaction
Assets Course Experience Questionnaire (CEQ) - good teaching
  Course Experience Questionnaire (CEQ) - generic skills

Encouraging innovation and good practice

As seen in Table 4, the Commonwealth Government provides targeted funding under the Higher Education Innovation Programme (HEIP) to encourage innovation and good practice. As discussed later, there has been in recent years a strong focus on encouraging quality in university teaching via the Committee for University Teaching and Staff Development (CUTSD) programme (see Endnote 7) which has received funding of $20 million for the three-year period 1997-99.

Table 4: Examples of projects funded through the higher education innovation programme with a major focus on innovation and quality

Project Funds Description
Australian Awards for University Teaching

$675 000

A competition to acknowledge the best teachers in Australian universities. A number of discipline-based grants are awarded as well as two institutional awards for services to Australian students and international students respectively. There is also a Prime Minister's Award for the most outstanding nominee
Graduate Destination Survey and Course Experience Questionnaire

$350 000

These surveys are conducted annually by the Graduate Careers Council of Australia to seek feedback from graduates on their employment and further study status and on their perception of teaching
Development of infrastructure in university libraries

$5 000 000

A three-year project administered by the Australian Vice-Chancellors' Committee to improve the quality of university libraries and the services they provide

Information and communication technology for teacher education

$180 000

Three projects that will lead to improved ICT skills for teachers

Language programs for teachers in Indonesian, Korean and Japanese

$1 900 000

Part of the National Asian Languages Studies in Australian Schools program to train teachers to teach Asian languages

Communications technology projects

$4 700 000

Project funds allocated to several institutions to develop ITC to improve access and course delivery

Graduate medical program

$1 100 000

Grants aimed at assisting with the conversion of three undergraduate medical programs to graduate entry programs

Development of gender inclusive and multicultural materials for the undergraduate law curriculum

$470 000

Several projects funded to develop materials aimed at improving the undergraduate law curriculum

Performance of the higher education sector

The Commonwealth Government’s goals for the higher education sector are worth noting in any assessment of the system’s performance. These goals are the use of higher education resources effectively to address Australia's social, cultural, economic and labour market objectives. This includes meeting the increasing need for an educated and skilled population and maintaining a diverse higher education system which takes a long-term and independent approach in pursuing its teaching, scholarly and research functions.

The growing proportion of the population with a degree (14.3 per cent in 1998 as against 7.9 per cent in 1989) is only one indicator of whether the Commonwealth's broad goals are being met. Other indicators include the diversity of the system, the extent to which graduates are satisfied with the quality of their experience at university, the success of graduates in proceeding to further study and/or securing employment and, correspondingly, the satisfaction of employers with the skills and attributes which universities seek to instil in their graduates. Among the significant indicators for research are the size of the sector’s contribution to the national research effort and the international impact of research.

The remainder of this overview looks at the diversity of the sector and considers its performance in relation to the Commonwealth’s goals across the key areas of teaching and student services, graduate attributes, graduate outcomes and research.

Diversity

The diversity of the Australian higher education system is articulated in the publication, Characteristics and Performance of Higher Education Institutions, which provides indicators covering: source of funds, distribution of expenses, research funding, equity, gender and age distribution of students, basis of admission, overseas students, mode of study, course breadth and staffing. Some indicators of the diversity of Australia’s publicly-funded universities are provided in Table 5.

To name just a few elements of the system’s diversity, Australia’s universities vary significantly in terms of size, range of provision and student characteristics. This lack of uniformity is itself a significant factor in the sector’s ability to deliver quality outcomes, enabling a wide range of choices for prospective students while encouraging individual institutions in an increasingly competitive environment to concentrate their efforts on programmes which best suit their own particular strengths.

Table 5: Some indicators of the diversity of the Australian higher education system

 

All students 1998
(1)

Share of students aged 25 and over 1998 (%)
(1)

Ratio of under-graduate students to post graduate students
1998
(1)

Share of students studying part-time or externally
1998
(%)
(1)

Overseas students as share of all students 1998 (%)

(1)

Diversity of course offering 1997
(2)

Ratio of general staff (FTE) to academic staff (FTE)
1998
(3)

Research income per research staff
1997
(4)

Australian Catholic University

10 206

39.8

3.1

38.3

2.4

10

1.0

1 274

Australian National University

9 361

35.6

3.1

27.6

8.8

13

1.5

95 726

Central Queensland University

12 031

51.8

5.1

60.2

14.8

14

1.6

6 606

Charles Sturt University

22 758

64.6

3.9

75.0

7.5

14

1.6

6 819

Curtin UT

23 542

39.4

4.4

40.9

23.3

17

1.2

12 335

Deakin University

27 586

46.7

4.3

52.4

8.0

16

1.6

5 929

Edith Cowan University

19 055

50.6

5.5

51.5

8.1

14

1.6

5 514

Flinders University

11 017

43.2

5.0

37.9

5.9

14

1.2

29 159

Griffith University

21 514

34.0

6.0

30.8

11.0

15

1.5

16 500

James Cook University

9 147

43.3

5.8

34.3

5.0

18

1.1

15 443

La Trobe University

20 954

33.4

4.3

30.8

5.8

16

1.0

14 180

Macquarie University

19 217

46.3

2.3

49.9

8.2

13

1.2

25 427

Monash University

39 742

36.1

4.0

40.6

15.8

14

1.0

24 590

Murdoch University

10 081

44.1

5.0

41.7

13.0

15

1.5

24 011

Northern Territory University

3 992

60.3

3.4

53.4

4.4

16

1.0

12 391

Queensland UT

31 235

38.6

4.0

39.2

7.2

16

1.7

9 912

RMIT University

28 719

40.0

3.4

39.6

24.2

15

1.2

13 256

Southern Cross University

9 067

59.0

5.6

59.0

4.5

13

1.2

20 424

Swinburne UT

11 013

34.8

3.6

35.6

11.8

9

1.2

8 633

University of Adelaide

13 605

31.4

4.1

27.1

8.7

18

1.3

42 994

University of Ballarat

4 359

28.0

7.6

23.2

6.7

12

1.2

5 808

University of Canberra

8 886

38.0

4.5

36.2

7.9

16

1.4

15 210

University of Melbourne

32 543

30.2

2.9

29.2

9.5

20

1.2

46 330

University of New England

14 496

71.1

2.2

78.0

3.0

18

1.6

22 181

University of New South Wales

28 323

34.8

2.3

33.3

17.7

18

1.3

37 801

University of Newcastle

18 463

36.0

5.9

35.8

5.9

16

1.7

26 182

University of Queensland

28 431

29.2

3.9

30.9

6.3

20

1.5

42 368

University of South Australia

23 419

44.7

4.5

43.2

10.8

17

1.2

15 814

University of Southern Queensland

15 561

57.5

4.5

75.0

17.7

13

1.7

3 734

University of Sydney

33 587

33.0

3.3

27.5

8.0

20

1.3

31 649

University of Tasmania

11 839

36.8

7.7

28.8

8.7

18

1.2

25 588

University of Technology, Sydney

22 976

44.5

2.6

46.3

8.5

17

1.5

12 411

University of Western Australia

12 979

22.0

4.7

19.1

10.9

18

1.4

43 517

University of Western Sydney

28 821

35.7

5.2

38.8

9.5

18

1.3

8 525

University of Wollongong

11 987

32.4

3.4

35.1

15.4

14

1.2

59 687

Victoria UT

17 167

37.5

3.9

38.3

15.1

15

1.0

5 769


DETYA Higher Education Student Collection

Index representing the range of fields of study offered at the undergraduate and postgraduate levels. 20 is the highest possible score indicating that all 10 broad fields of study are offered at the undergraduate and postgraduate levels.

DETYA Higher Education Staff Collection

Research income includes national competitive grants funding, other public sector funding, and industry and other research funding as reported in the Financial Research Data Collection; research staff are research-only and teaching and research FTE reported in Selected Higher Education Staff Statistics. The originally published data in respect of the Australian Catholic University have been corrected.

Teaching and student support services

Enhancing the quality of teaching

The 1990s have seen a growing recognition in Australia that good teaching is of the utmost importance for successful graduate outcomes. This recognition can be observed in both the practices of universities and government funding. Particular initiatives include:

  • the creation of senior posts within universities with responsibility for teaching quality;

  • the use of a wide range of teacher assessment procedures including student appraisal;

  • the incorporation of a teaching criterion in promotion at many universities;

  • the creation of teaching awards, most notably the prestigious Commonwealth Australian Awards for University Teaching but also numerous university level awards; and

  • encouragement of innovation in teaching. At the system level this has primarily occurred through the Committee for the Advancement of University Teaching (CAUT) programme, the Committee for University Teaching and Staff Development (CUTSD) programme and through project funding provided under the Higher Education Innovation Programme – see Table 4 above). Table 6 provides examples of 1997, 1998 and 1999 Teaching Development Grants projects funded under the CUTSD programme.

Table 6:  Examples of teaching and learning projects funded under the Committee for University Teaching and Staff Development (CUTSD) programme

Towards the support and orientation of health professionals and students in rural and remote areas

The virtual head, a conceptual and reconstructive approach to learning the anatomy of the head and skull

Virtual reality geology: extending field studies into the computer classroom

A hands-on simulation game for teaching electronic commerce

The virtual cell biology laboratory

Using the Internet to engage distance education students in communicative, reflective and critical learning

Aboriginal site specific mathematics materials development project

Improving the teaching of female computer science students by borrowing teaching techniques from other disciplines

Teaching contract law using simulated contract project teams

Multimedia role playing simulation game in Southeast Asian history

An ocean in the classroom: practical methods in marine conservation biology

Development of ship dynamics demonstration models

Worth a thousand pictures: animations for mechanics

Development of a computer-based multimedia rat dissection

Enhancing learning of quaternary geology: virtual field trips in the Murray Basin

Teaching by errors: automated peer marking of misconceptions in engineering dynamics
Identifying and correcting student misconceptions in economics

Development and implementation of career-orientated learning

Introducing enhanced case study teaching in international relations

Student peer and self assessment of group work

Assessment of learning: accommodating students with a disability

Learning laryngectomy speech rehabilitation by using an interactive multimedia programme

Astro concepts – learning underlying physics principles in conceptual astronomy

Tulip – tertiary undergraduate literacy integration programme

Enhancing student learning outcomes during compulsory industry experience

The virtual patient: a clinical case-study

Enhancing student academic writing

Transforming essay assessment in large classes

 

The student as customer

In Australia, a university education is now a significant investment for students, whether they pay fees or contribute to the cost of their education through the Higher Education Contribution Scheme (HECS). There is an increased focus on the student as customer and client, and pressure on institutions to provide value for money through quality teaching and learning support services, including access to tutors and teachers as well as flexible access to learning materials and resources.

Universities are focusing on the student as customer/client in various ways. In recognition, for example, of the strong competition for international students, universities now provide their overseas students with orientation programmes, both in-country and on arrival in Australia, special learning support services and services which support them on their return home. These services are set out broadly in the AVCC’s Code of Ethical Practice in the Provision of Education to International Students by Australian Universities. Section 1.2 of the Preamble to the Code states:

The provision of education services to international students, both onshore and offshore, by Australian universities brings with it the ethical commitment that quality education be provided and that value be given for the investment made by international students.

Indicators of quality

As with research, it is difficult to construct indicators which comment unambiguously on the quality of teaching and student support services, given, in particular, the diversity of Australia’s universities. Some indicators which suggest continuing improvement at the system level are given in Table 7.

Table 7: Some indicators of the quality the Australian higher education system

 

% by year

Percentage of staff with a PhD

40.9 (1993)

51.8 (1996)

Percentage of students from overseas

7.4 (1993)

10.7 (1998)

Percentage of students satisfied with their course overall (1)

86 (1993)

90 (1997)

Percentage of students satisfied with their acquisition of generic skills (1)

84 (1993)

87 (1997)

Percentage of students satisfied with the quality of their teaching (1)

74 (1993)

77 (1997)

Sources: DETYA, Diversity and Performance of Australian Universities, 1994; DETYA, Selected Higher Education Student Statistics; GCCA, Course Experience Questionnaire; Anderson et al. 1997, Characteristics and Performance of Higher Education Institutions: Qualifications of Australian Academics.

(1) Based on the GCCA’s Course Experience Questionnaire. Measured by the number of responses 3, 4, 5 in a five point scale indicating increasing levels of satisfaction in respect of the questions contributing to the relevant scales. Data for 1993 refer to all graduates and thereafter to Bachelor graduates only. In each case, the year refers to the year in which the course was completed.

The annual Course Experience Questionnaire (CEQ), which measures graduates’ satisfaction with their courses four months after course completion, is a valuable source of information on perceptions of various aspects of the teaching experience such as the quality of teaching, the clarity of goals and standards, the nature of assessment, the level of workload, the enhancement of generic skills and overall satisfaction. The CEQ indicators are among the tools used by institutions to measure and build on the quality of their teaching services, while data derived from the CEQ are included in the indicators published in The Characteristics and Performance of Higher Education Institutions and used by the Commonwealth to assess the health of the sector.

For the Commonwealth, the CEQ is an important part of the higher education accountability process and institutions were asked to include CEQ outcomes in their 1999-2001 quality assurance and improvement plans. (For ease of reference, recent historical data derived from the CEQ on graduate satisfaction by institution are also provided in Appendix A of this report.) It is worth noting that while graduates have generally reported lower levels of satisfaction with teaching than with the other two categories of data published here (generic skills and overall satisfaction), the overall increase in the satisfaction level over the past few years in respect of teaching has been relatively high.

Graduate attributes

As would be expected in a diverse higher education system where institutions have distinctive missions and goals, universities vary in their approach to defining the attributes they expect of their graduates. Nevertheless, as listed below (see Endnote 8), there is a core of attributes which most universities wish their graduates to have:

Knowledge skills

Thinking skills

Graduates should:

· have an appropriate level of literacy and numeracy skills

· be able to identify, access, organise and communicate knowledge in both written and oral English

· have good listening skills

· have an international awareness

· have the ability to use appropriate technology to further the above

Graduates should:

· be willing to challenge current knowledge and thinking

· have conceptual skills

· have problem solving skills

· be creative and imaginative thinkers

· be able to combine theory and practice

· be able to reflect on and evaluate their own performance

Practical skills

Personal skills and attributes

Graduates should:

· be able to use information technology

· be able to apply technical skills appropriate to their discipline

· be able to initiate and participate in organisational and social change

Graduates should:

· have a commitment to lifelong learning

· be able to function in a team

· be adaptable and flexible

· have leadership skills

· be independent learners

· be self-reliant, practical and enterprising

· understand the concepts of ethical action and social responsibility

In addition to this core set, individual universities value a wide range of attributes and values which illustrate the distinctive education they are endeavouring to provide. Examples of such attributes are:

· love of learning

· sense of self

· ability to adapt knowledge to new situations

· social and environmental responsibility

· understanding of Indigenous issues and history as they relate to specific disciplines

· completion of part of education in industry, the community or overseas

· seek imaginative approach to problems and attempt to set the agenda rather than follow a well trodden path

· be agents of positive change

· profound respect for truth and intellectual integrity, and for the ethics of scholarship

· openness to new ideas and unconventional critiques of received wisdom

· international awareness and openness to the world based on understanding and appreciation of social and cultural diversity and respect for individual human rights and dignity

· ability to plan and achieve goals in both the personal and the professional sphere

· tolerance and integrity

· acknowledge personal responsibility for value judgements and ethical behaviour towards others

· an awareness of sustainability and its social benefit

Issues concerning graduate skills in relation to the expectations of the labour market are examined in the next section of this report. In the meantime, it is important to note that in recent years, universities have been working closely with business and industry to identify the skills and attributes valued by employers in the movement of graduates from university to work, and to incorporate the teaching, learning and assessment of these skills and attitudes in university courses of study. Universities have also adopted a range of teaching and learning techniques to develop these skills and attributes at the undergraduate and postgraduate levels, including problem-based learning, the use of work placements, the development of courses directed to specific employment outcomes and an increasing emphasis on study related to work experience and professional development.

A Commonwealth-funded project which is focusing on the testing of generic skills is expected to assist universities with their ongoing task of refining and instilling the attributes they expect of their graduates. The project will develop and trial instruments which could be used in the selection of students for postgraduate courses, the assessment of the generic skills levels of commencing undergraduate students and the assessment of the generic skills levels of graduates. It is envisaged that these instruments will not only be useful to individual institutions and employers in the selection of graduates and to students themselves but, more broadly, will enable national and international benchmarking of graduate skills.

Graduate outcomes

Graduate outcomes are a critical indicator of how effectively universities are defining and instilling the skills and attributes expected of their graduates, with success in the labour market being the most obvious indicator of good outcomes. Given, however, that research training and more broadly, the provision of lifelong learning opportunities and skills upgrading are a significant aspect of the role played by the higher education sector in meeting Australia’s economic, social and cultural needs, another key indicator is the participation of graduates in further study.

Tables 8 and 9 provide historical sector-wide data on graduate destinations and starting salaries while Table 10 compares the unemployment experience of graduates and non-graduates. The graduate unemployment rate, for example, is significantly lower than for non-graduates being, in May 1998, 3.1 per cent compared with 5.6 per cent for people with a skilled vocational qualification and eight per cent for the total labour force. The relatively low rates of unemployment and high wage rates shown in these tables indicate that Australian graduates possess skills in demand in the labour market.

Table 8: Bachelor degree graduate destinations four months after graduation, 1987–1997

 

Year

In full-time employment (%)

Seeking
full-time employment (%)

In full-time study (%)

Other (%)

Total (%)

1987

60.3

8.0

19.4

12.3

100

1988

60.4

7.8

20.1

11.7

100

1989

61.0

5.8

18.5

14.7

100

1990

59.5

8.3

19.3

12.9

100

1991

50.8

15.3

23.2

10.7

100

1992

44.7

18.6

24.7

12.0

100

1993

44.1

17.9

24.5

13.5

100

1994

46.3

15.9

23.6

14.2

100

1995

49.8

13.3

21.6

15.3

100

1996

55.4

13.3

20.0

11.3

100