APPENDIX 1

A. Jobseekers in receipt of unemployment allowances

Category of jobseeker	Forms of service to be offered	Source of service delivery
(1) Jobseekers registered as unemployed and not receiving intensive employment assistance.	Basic self­help facilities (eg, job selection touchscreens). Clients would be encouraged to contact at least one EPE but may choose to approach more than one EPE for job placement assistance. Eligible income support recipients and eligible young people would be able to access labour exchange services provided by EPEs on a contractual basis.	Full range of self­help facilities to be provided in agency offices. EPEs would be contracted to provide labour exchange services. EPEs would be paid a placement fee only when they place the client in a job on the national vacancy database.
(2) Eligible jobseekers unemployed for a defined period (eg 6 months) and not receiving intensive employment assistance.	As in (1) above, but with some modest additional assistance, eg, access to Job Club-type assistance and other job search assistance.	EPEs, under contracts awarded on a competitive tender basis to provide fee-for-service assistance.
(3) Clients with 12 months or more duration or assessed as being at high risk of long-term unemployment.	Intensive employment assistance, via referral to an employment placement enterprise. Level of assistance to be based on a personalised assessment of need; forms of assistance to be determined as part of the intensive employment assistance process (but could include, eg, training, job search and employment subsidy assistance).	Employment placement enterprises, under contracts awarded on a competitive tender basis.
(4) Jobseekers who have undergone up to 12 months of intensive employment assistance without achieving an outcome.	As in (1) above.	As in (1).

Category of jobseeker	Forms of service to be offered	Source of service delivery
(5) Aboriginal and Torres Strait Islander clients.	Aboriginal and Torres Strait Islander clients in isolated or depressed regional areas will be able to access intensive employment assistance including assistance in circumstances where a capacity to benefit in terms of getting a job outcome can be demonstrated. Individual assistance elements of the current Training for Aboriginal and Torres Strait Islanders Programme (TAP) would be cashed out into the employment placement market. Time spent on CDEP would count towards unemployment duration. After commencing IEA, CDEP participants would be able to remain on CDEP until the end of the current CDEP quarterly funding period. Employment strategies elements of TAP will be separately identified and delivered through DEETYA.	Employment strategies would be delivered through DEETYA. Intensive employment assistance would be delivered through contracted employment placement enterprises, including specialist Aboriginal and Torres Strait Islander providers, as appropriate.

B. Jobseekers on other forms of DSS income support (ie, not in receipt of unemployment allowances)

(6) Sole Parent Pensioners (ie, main client group in the current JET programme).	Eligible for up to and including intensive employment assistance as in (3); existing JET eligibility continues.	Service delivery agency (for self­help facilities and JET adviser) and employment placement enterprises (for job placement and more intensive employment assistance).
(7) Disability Support Pensioners and Sickness Allowees (ie, the current target group under the Disability Reform Package DRP).	Eligible for up to and including intensive employment assistance as in (3); DRP eligibility continues.	Service delivery agency (for self-help facilities and Disability Support Officer) and employment placement enterprises (for job placement and more intensive employment assistance).
(8) Parenting Allowees (excluding those only receiving basic Parenting Allowance).	Eligible for up to and including intensive employment assistance as in (3).	Service delivery agency (for self-help facilities) and employment placement enterprises (for job placement and more intensive employment assistance).

Category of jobseeker	Forms of service to be offered	Source of service delivery
(9) Other income support recipients such as Special Beneficiaries, Widow Allowees, Partner Allowees and Carer Pensioners, but excluding Age Pensioners and Mature Age Allowees	Eligible for up to and including intensive employment assistance as in (3); existing JET eligibility continues.	Service delivery agency (for self-help facilities and JET adviser) and employment placement enterprises (for job placement and more intensive employment assistance).

C. Jobseekers not in receipt of income support payments

(10) Jobseekers precluded from income support due to income and assets test (ie, mostly spouses of employed people)..	Self­help facilities only (as in (1) above).	Service delivery agency as in (1) above.
(11) Other persons seeking occupational or career information, advice on entry­level training opportunities, etc.	Self­help facilities (as in (1) above) and advice on possible avenues of Commonwealth financial support. Screened referrals to employers in areas of designated priority (eg, MAATS).	Could be delivered either directly by agency offices or by employment placement enterprises under contract.
(12) Newly arrived migrants (under two years), excluding refugees and humanitarian migrants.	Self­help facilities only (as in (1) above).	Service delivery agency as in (1) above.
(13) Other persons seeking general assistance with access to vacancies and referrals to employers (ie, outside of areas of designated priority).	Self­help facilities only (as in (1) above).	Service delivery agency as in (1) above.
(14) Young people (15-20 year olds) registered with the service delivery agency as unemployed but not in receipt of income support.	Eligible for up to and including intensive employment assistance as in (3).	Service delivery agency (for self-help facilities) and employment placement enterprises (for job placement and more intensive employment assistance)

LIST OF ABBREVIATIONS

ACCs	Area Consultative Committees
ACOSS	Australian Council of Social Service
AJS	Automated Job Selection
APS	Australian Public Service
CCL	Client Classification Level
CDEP	Community Development Employment Projects
CELTAs	Contracted Entry Level Training Agencies
CEO	Chief Executive Officer
CES	Commonwealth Employment Service
CESAC	Commonwealth Employment Service Advisory Committee
DEET	Department of Employment, Education and Training
DEETYA	Department of Employment, Education, Training and Youth Affairs
DRP	Disability Reform Package
DSO	Disability Support Officer
DSS	Department of Social Security
EAA	Employment Assistance Australia
EC	European Commission
ELT	Entry­level Training
EMB	Evaluation and Monitoring Branch
EPE	Employment Placement Enterprise
ESRA	Employment Services Regulatory Authority
FTA	Formal Training Assistance
HFS	Health and Family Services
IEA	Intensive Employment Assistance
JCI	Jobseeker Classification Instrument
JET	Jobs, Education and Training
JSA	Job Search Allowance
JSI	Jobseeker Screening Instrument
LEAP	Landcare and Environment Action Program
MAATS	Modern Australian Apprenticeship and Traineeship System
NBEET	National Board of Employment, Education and Training
NEIS	New Enterprise Incentive Scheme
NOOSR	National Office of Overseas Skills Recognition
NSA	Newstart Allowance
OECD	Organisation for Economic Co­operation and Development
OLMA	Office of Labour Market Adjustment
PES	Public Employment Service
RCECs	Regional and Community Employment Councils
SACs	Student Assistance Centres
TAP	Training for Aboriginals and Torres Strait Islander Program
YACs	Youth Access Centres
YSUs	Youth Servicing Units
YTA	Youth Training Allowance

REFERENCES

Australian Council of Social Service (ACOSS) 1996, A Future that Works for All of Us: Goals and Strategies for Australia, Commission for the Future of Work, The Final Report, May 1996.

CES Advisory Committee 1995, Review of Labour Market Programs, August 1995, AGPS, Canberra.

Committee of Inquiry into Labour Market Programs 1985, Report of the Committee of Inquiry into Labour Market Programs: Overview of the Report and Recommendations (P E Kirby, Chairman), AGPS, Canberra.

Department of Employment, Education and Training 1995, Evaluation of Labour Market Programs: Summary of Findings, unpublished.

Department of Employment, Education, Training and Youth Affairs 1996a, Working Nation: Evaluation of the Employment, Education and Training Elements, EMB Report 2/96, DEETYA, Canberra.

Department of Employment, Education, Training and Youth Affairs 1996b, 1995 Survey of Jobseeker Satisfaction with the CES, EMB Report, DEETYA, Canberra (forthcoming).

European Commission 1995, Employment in Europe 1995 COM (95) 381, Directorate-General for Employment, Industrial Relations and Social Affairs, Office for Official Publications of the European Communities, Brussels.

Jarvie, Wendy & McKay, Robyn 1993, Perspectives on DEET Labour Market Programs: Paper presented to the conference "Unemployment: Causes, Costs and Solutions", EMB Report 1/93, DEET, Canberra..

National Board of Employment, Education and Training (NBEET) 1996, The Good, the Bad and Everything in Between: The Quality and Relevance of Working Nation Training, June 1996, AGPS, Canberra.

OECD 1993, Employment Outlook, OECD Paris.

OECD 1994, The OECD Jobs Study, Facts, Analysis, Strategies, OECD, Paris.

OECD 1995, Employment Outlook, OECD, Paris.

OECD 1996, Enhancing The Effectiveness of Active Labour Market Policies, DEELSA/ELSA(96)4, Paris.

Parasuraman, A., Berry, L. & Zeithaml V. 1991, 'Understanding Customer Expectations of Service', Sloan Management Review, Spring 1991, pp.39­48.

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