How plain English can
work for you

plain English:

shows clients that they care about communicating with them
saves staff time in requesting more information from clients
saves staff time in handling enquiries and complaints
saves staff time in processing forms
improves internal communication
improves communication with other organisations
creates a positive, professional image
provides better quality information for management
saves printing costs
makes it easier to translate documents into community languages.

plain English:

presents information they can easily understand
provides the kind of information they need
saves time and frustration in having to ask for help
makes it easier to fill in forms
saves misunderstanding
gives them a positive image of the organisation.

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