Communication in the Workplace
Active listening and questioning - Two Way Conversation
When
people use spoken languages to communicate, they do not just listen to
what is said in order to understand the message. They also look at the
person who is speaking to see what their body is doing, and listen to
the way they are saying the words to understand their full message.
Activity
9
Communication Activity - Pair work
Student A
You are to help your partner draw the following illustration by telling
him or her what to draw and where to draw it. You can not look at your
partner's paper.
Communication Activity - Pair work
Student B
Your partner has an illustration and he/she will you how to draw it. You
are allowed to ask him/her questions, but you mustn't look at your partner's
drawing.
With your partner you are to discuss and take down notes concerning the following items:
1. The problems you encountered while giving instructions.
2. How you checked for understanding?
3. Go back to the case study - The Concierge, did Damien and Lisa have an effective two-way conversation? Why/Why not, please explain your answer.
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