‘Customer first, employee focus’ training culture brings national recognition to Crown
15 October 2004
A Melbourne entertainment complex which boasts a ‘customer first, employee focus’ training and development culture is in the running for a national training award.
Crown Ltd, the largest single site, hospitality and tourism employer in the country, with over 8,300 staff, is a finalist in the Large Employer of the Year category of the Australian Training Awards, to be held in Melbourne next month.
In an industry where success is gauged on the quality of the service experience, Crown’s company philosophy is based on a “customer first, employee focus” model. Training and development begins with induction and continues on through to higher management and executive development.
“Crown has a training and development culture embedded in the business and championed by the executive team,” said training services manager, Angela Edwards.
“Quality training is paramount; it enables our employees to provide the world-class service experience our customers expect. Well trained people with the right service focused attitude are the life blood of our business.”
According to ANTA chairman, David Hind, the key to becoming internationally competitive is recognition by employers that training is absolutely critical to achieving success.
“Employers such as Crown Ltd are setting the standard in on-the-job training, and are reaping the rewards as a result,” said Mr Hind.
Crown Ltd is one of four Victorian organisations vying for national honours at the awards. Melbourne’s Pivot Point Hair Design, Peninsula Vocational Education and Training from Mt Eliza, and Box Hill Institute of TAFE will line up against competitors from around the country.
Four students will also be flying the Victorian flag. Ballarat apprentice Andrew Dower, Sandra Stewart of Mildura (ATSI), Nullawarre’s Claire Wallace (Trainee) and Gary Warenham (Vocational) of Frankston South are all in the running for a national title.
The 2004 Australian Training Awards will be held at the Crown Entertainment Complex in Melbourne on Thursday, 18 November 2004. The awards recognise and celebrate the achievements of apprentices, trainees and students as well as the contribution of enterprises and training providers to skilling Australia.
The Australian Training Awards are hosted by the Australian National Training Authority and supported by the Australian Government Department of Education, Science and Training.
MEDIA ENQUIRIES CONTACT: Alison Carbery, Red Agency, 03 9421 4899 or 0409 070 507
Register to attend at http://www.anta.gov.au/vetawards.asp or contact the organisers on 1800 150 653