The RTO applies access and equity principles and provides timely and appropriate information, advice and support services which assist clients to identify and achieve their desired outcomes.
| 6.1 |
The RTO’s policies and procedures must incorporate access and equity principles. |
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| 6.2 |
a |
The RTO must set out its access and equity policies in a code of practice or similar document. |
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b |
The RTO must ensure that copies of any instruments developed under Standard 6.1 are provided and adhered to by staff. |
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| 6.3 |
The RTO must disseminate clear information to each client, prior to enrolment, about each of the following: |
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i |
client selection, enrolment and induction/orientation procedures; |
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ii |
course information, including content and vocational outcomes; |
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iii |
fees and charges, including refund policy and exemptions (where applicable); |
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iv |
provision for language, literacy and numeracy assessment; |
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v |
client support, including any external support the RTO has arranged for clients; |
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vi |
flexible learning and assessment procedures; |
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vii |
welfare and guidance services; |
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viii |
appeals, complaints and guidance grievance procedures; |
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ix |
disciplinary procedures; |
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x |
staff responsibilities for access and equity; and |
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xi |
Recognition of Prior Learning (RPL) arrangements. |