How plain English can work for you

plain English:

• shows clients that they care about communicating with them
• saves staff time in requesting more information from clients
• saves staff time in handling enquiries and complaints
• saves staff time in processing forms
• improves internal communication
• improves communication with other organisations
• creates a positive, professional image
• provides better quality information for management
• saves printing costs
• makes it easier to translate documents into community languages.

plain English:

• presents information they can easily understand
• provides the kind of information they need
• saves time and frustration in having to ask for help
• makes it easier to fill in forms
• saves misunderstanding
• gives them a positive image of the organisation.

5 February 2004