Service Industries – Industry Skills Report

This Industry Skills Report is the product of consultations between the Department of Education, Science and Training, Service Skills Australia and a diverse group of stakeholders within service industries in all states and territories.

The purpose of the report is to assist the industry, government policy-makers and training providers to understand and address the issues and challenges affecting the services industry’s skill base.

The report provides an overview of service industries, an analysis of issues which impact upon the demand and supply of skills within the industry, and a picture of participation, attainment and expenditure trends in vocational and technical education.

Against this background, this report recommends strategies to address a broad range of issues driving current and future skills and workforce needs, with a focus on the role of training.